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Osmo Deenar Water
OSMO DEENAR WATER DRAFT BUSINESS PLAN SUMMARY
OVERALL STRATEGY FOR 2010-2015 PERIOD AND BEYOND
Osmo Deenar Water's fundamental goal is to deliver a reliable supply of clean, safe drinking water and effective waste water services at an
affordable price. This Draft Business Plan sets out our plans to achieve this goal in a region that is growing and where the impact of
climate change is likely to be significant. We always consider the needs of our customers first and foremost. Our work with customers
and significant regional organizations played a major part in shaping this plan. In summary, our plans will:
• secure reliable and resilient supplies of clean, safe drinking water and effective sanitation for present and future customers through
targeted and cost-effective maintenance and enhancements
• build the additional capacity in water and waste water networks that is needed to meet the housing growth required by government and
changing demographics
• reduce the risk of customers being without water because of the loss of critical assets, for example because of drought or flooding
• continue the steady improvement in areas of our service that concern customers most, particularly the prevention of flooding from
sewers
• conserve water by increasing the level of metering, driving down leakage and assisting our customers to become more water efficient
• secure the further improvements to the water environment that are required by legislation.
In December 2007 we published our Strategic Direction Statement, which set out our long-term strategy and set the scene for this periodic
review. In our SDS we identified the seven critical challenges that we face over the next 25 years - growth, climate change, our
customers' expectations, the effects of environmental pressures, innovation, employees and employment and the structure of the
industry. Our strategy takes account of these challenges, the views of customers and those we serve in our region, with an appropriate
balance of service and risk. The need to meet these challenges has been a guiding principle behind our Draft Business Plan.
Our capital investment plan for AMP5 totals 8000000. The investment plan:
• delivers an appropriate balance of service performance, risk and return while keeping increases in bills within current levels of
affordability over the next five years
• takes account of the priorities of customers
• delivers improvements for which customers are willing to pay
• reflects the program me set our in our Strategic Direction Statement and will effectively deliver the first steps of our strategy.
Specifically, our plans will enable us to achieve four key objectives:
• to meet our customers’ key priority that we maintain a resilient and reliable service at least at current levels
• to provide for growth in our region in a changing climate
• to improve levels of service to customers where benefits justify the costs
• to enhance the quality of drinking water and the environment as required by legislation.
We will deliver all of these benefits for a moderate increase in average bills of 0.7% p.a. in real terms. This is significantly less than the
rises that have been seen recently for other elements of household spending, even though we face substantial pressure on operating
costs from rising prices of energy and materials.
Overall we believe that the package of measures described represents value for money for our customers.
QUALITY AND SERVICE IMPROVEMENTS IN 2010-2015 PERIOD AND IN THE LONGER TERM
Base Service Maintenance - Customers have consistently told us that their over-riding priority is the maintenance of the quality and reliability of our services. Our extensive
consultation with our customers and those we serve in our region has not revealed any customer support for a plan which offers lower levels of service in exchange for lower bills. We
plan to invest 300000 over the 5 years to maintain service to our customers at current levels.
Service Enhancements - We are proposing 8000000 of investments in AMP5 which tackle the problems that are of particular concern to customers, including reducing the risk of flooding
from sewers, and reducing odor from sewage treatment works and pumping stations.
Quality Enhancements - We have a legal obligation to comply with the regulations and standards for drinking water quality and for environmental improvements. Our proposed
investment program of 200000 in AMP5 will enable us to meet our obligations while still representing a package which delivers significant benefits to our customers.
Supply / Demand Balance - Climate change and growth are the two main challenges facing our region over the next 25 years. We expect population and property numbers in our region to accelerate over the medium term, driven by central and local government plans. Climate change has a substantial impact on how we provide for growth on both water and waste water services. We have put forward investment proposals to provide for growth in our region, totaling 6000000, which are sustainable; encourage and help customers towards responsible water usage; provide for flexibility to deal with greater risks and uncertainties; take account of the short term decline in growth; secure water supplies and the waste water service; and deal with the short term needs while preparing for the longer term challenges.
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